Privacy Policy

We are committed to safeguarding personal information collected from our customers and will not sell it or use it for purposes unrelated to our business or for any reason that has not been disclosed to you explicitly. We take all reasonable precautions to ensure the information share with us is treated responsibly, ethically and securely – that is, with the respect it deserves. If you have a concern about your data at Cosmic Kids, please get in touch using the chat function in the bottom right hand corner of our website window or via email on support@cosmickids.com and we’ll sort any problems out quickly.

This policy explains:

• What personal information we collect

• When your information is collected

• Credit card Information Security Policy

• What we do with personal information collected and how we honour your legal rights

• What personal information is collected

We only collect personal information related to the services we provide in the course of running our business including through our website, and which you have provided to us. Information is collected directly from you through our website or social media and is used to offer, promote, sell and deliver our products to you. This includes information that identifies you, that enables Cosmic Kids to perform its obligations to you and that concerns your purchase history. Financial information is only used to invoice you for products purchased. We do not ourselves store any details of your credit card or other online payment method. Card payments are secured by our payment processing providers, Stripe and Paypal and by partners including Apple (when buying our app for example). Your contact information may be used to contact you for customer service reasons, but only when necessary. Unique identifiers, such as your user name or email may be used to verify your identity. To improve your user experience we also collect information about your activity on our website, or progress through our training. We use this information to notify you about our offers and promotions that may be of interest or benefit to you including those of our partners – bu then only if you have explicitly given us permission.

How Your Information is Collected

The personal information you share with us is provided by you and collected directly through our website and through the use of Cookies.

Cookies

Our website use Cookies to personalise your online experience and deliver content specific to your interests. A Cookie is a small data file that we write to your hard drive when you visit any of our sites. It can contain information such as your user name and how often you visit our site(s) each month. We are also able to link that to your purchasing behaviour and page visits on our site. There are two types of Cookies that Cosmic Kids may use: a persistent Cookie and a session Cookie. A persistent Cookie gets entered by your web browser into the “Cookies” folder on your computer and remains in your Cookies folder after you close your browser. Persistent Cookies may be used by your browser on subsequent visits to the site. A session Cookie is held temporarily in your computer’s memory and disappears when you close your browser or shut down your computer. Cosmic Kids may also use web “beacons” (also called “clear GIFs” or “pixel tags”) in conjunction with Cookies for the same reasons. Web beacons are small strings of code that are placed in an internet page. Most internet browsers automatically accept Cookies. You can choose to configure your browser to disable Cookies or to notify you when a Cookie is sent. Refer to your browser settings to learn more about these functions. Please note this may affect your overall browsing experience. We recommend leaving Cookies enabled.

When is Your Information Collected?

You provide personal information to us when you subscribe to our app, sign up for our e-mail newsletter, contact us or place an order online. We do not store or keep your credit card information.

Newsletter

For the latest news about offers, sales and products you can choose to subscribe to our free email, using your e-mail address. To unsubscribe, follow the simple instructions at the bottom of each newsletter or email us at support@cosmickids.com

Mailing List, Competitions, free downloads, the Kids Yoga Crash Course and Submitting Enquiries or Feedback

You share your user name, email address, and provide additional information whenever you complete any of these tasks. We do not use them to contact you unless we have to in the process of responding to the competition, competition, enquiry, and unless you explicitly agree to receive marketing messages from us. 

Online orders

You provide address information whenever you place an order including delivery and the form of payment you used. Cosmic Kids does not store any details of your credit card information – these are encrypted inside our payment partners systems. We will not email you after purchasing from us unless you elect explicitly to receive marketing messages or sign up to our newsletter.

Credit Card Information Storage

Cosmic Kids uses Stripe and PayPal for its online credit card transactions. Stripe and PayPal are leading providers of payment solutions whose software, systems and procedures have been assessed and certified to PCI Data Security Standards. Through Stripe and PayPal, Cosmic Kids does not have access to your card number as this credit card payment is secured by Stripe and PayPal. Credit card information is encrypted and stored in a system completely isolated from Stripe and PayPal. At no time is unencrypted card data stored on disk either inside Stripe and PayPal’s system or in the card storage system. Internally card information is referenced only through the use of a token. The token is not derived from card information in any way.

Visit the Stripe and PayPal websites for more information on online credit card payments.

How is Your Information Shared?

We respect your privacy and do not engage in unsolicited telephone or e-mail marketing. Any personal information we collect about you will be used so that we can provide you with the services that you have requested, or so we can carry out our business. This includes the processing and fulfilment of orders, statistical analysis of customer activities, interests and preferences and for marketing purposes. We will not disclose personal information without your consent, unless required or authorised by law, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect. There may be cases in which some of your personal information may be used to target e-commerce promotions and marketing activities. In addition, it may be shared with third parties who assist Cosmic Kids in its business or provide a service to Cosmic Kids users connected with our business such as postal service providers. We only use your personal information to provide you with information about other products offered by us if you give us permission. We may use or disclose your personal information to organisations outside Cosmic Kids and its related companies for purposes relating to the management of your account with us. Such organisations include: service providers that manage the services Cosmic Kids provides to you; mailing systems which organise delivery of the products you have purchased; and our professional advisers, accountants, lawyers, auditors. We require these organisations to adhere to strict confidentiality about your personal information, to use the information for only the relevant purposes, and we seek to ensure that they adhere to legal requirements. We may also use your personal information for research and development of our products. Emails sent to you will contain an opportunity to be removed from future e-mails. In the event that we contract with a third party to provide some part of the information or service that you have requested, we may provide your information to such third party, or such third party may collect information from you, on our behalf. These third parties are required to implement equivalent security measures and to process your information only as authorised by us to fulfil the service(s) that they have been contracted to provide. Otherwise, information you provide will not be transferred to unrelated third parties, unless we have your express prior consent. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include: emergency situations and assisting law enforcement agencies, accessing and updating your personal information. Where we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others.

Cosmic Kids sometimes uses Google Remarketing to advertise across the Internet. Third-party vendors, including Google, will display relevant ads tailored to you based on what parts of the Cosmic Kids website you have viewed by placing a cookie on your machine. This cookie does not identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

Access Your Personal Information

If you need to access or correct any personal information we hold about you, please contact us on support@cosmickids.com, and provide as much detail as possible about the particular information you seek, so we can retrieve it. We rely on you to advise us of any changes or updates to the information we hold.

Securing and Storing Your Personal Information

Personal information is stored electronically on our computer system. We use a variety of security measures to maintain the safety and integrity of the information. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorized use or alteration. No credit card information is held on our system.

Online Security

Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information.

General Privacy Information

Our website may contain links to websites of partners, advertisers and third parties. Those sites may collect personal information under the terms of their privacy policies independent of Cosmic Kids. We have no responsibility for the content or operation of those websites and Cosmic Kids is not responsible for matters arising from their use. While we strive to protect your personal information, we cannot warrant the security of information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your password and/or any account information.

Changes to our Privacy Policy

We aim to ensure that our privacy policy continually meets all legal requirements applicable to us in order to maintain and honour your privacy. From time to time it may be necessary for us to revise our privacy policy.

For more information or to make a complaint

If you have any questions about our privacy policy, our practices with respect to personal information or your dealings with this website, or are concerned that we may have breached your privacy, please contact us with as much information as possible, we will review it and endeavour to resolve your complaint as soon as possible. By email: support@cosmickids.com